[Photo] The error that says the PC suite software is missing from the phone
I got this phone last week Friday, and its so far been a joke – PC suite doesn’t work like it should and the firmware is even worse. In trying to diagnose this error (read: trying to FIX it), I:
- Called Fido first. The CSR tells me that its a software on the computer problem (after reading the exact error message to her), so I have to go download the new software. After I stall on the phone a bit, and using the time to install new software, it doesn’t get fixed. I tell her further that other 8801 owners from Fido have this problem. She tells me to call Nokia.
- Called Nokia. The CSR tells me Fido has locked a few features via firmware, but the PC Suite should work. He tells me to call Fido back to get instructions on how to get the firmware reflashed.
- Called Fido, and got a newbie CSR. He begins criticizing how the other CSR really should learn how to write full sentences, and at this point, I’m not really caring. He tells me to call Nokia, and then I tell him that I want to escalate the problem to a manager. He then gets an actual paper form to fill out, and wastes another ten minutes filling it out.
I am currently waiting for the manager to call me back (within 24-48 hours from yesterday), but I am about to refund my phone and get my sum of money back. There is nothing worse than ignorant CSRs…